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Share some Microsoft Specialist exams for Microsoft Dynamics CRM MB2-714 exam questions and answers below.
Your team uses the Dynamics CRM knowledge base You do not use the interactive service hub.
You need to search for an article in the knowledge base.
From which two types of records can you search for the article? Each correct answer presents a complete solution.
A. Phone call
D. Queue Item
You need to ensure that all of the resources for a scheduling activity are from the same site. What should you use?
A. a selection rule
B. a resource group
C. a service level agreement (SLA)
D. a field security profile
You have a service that is used to schedule the delivery of products to local customers. The service contains a resource group. The resource group contains equipment that represents 10 delivery vans.
You need to ensure that you maximize the use of each delivery van. while performing as many dciivenes as possible.
What should you configure?
A. a selection rule as Least Busy
B. the available capacity of the service scheduling rule
C. the van work hours as non-overlapping
D. a selection rule as Most Busy
You are a customer service representative.
You use the interactive service hub and a multi-stream interactive dashboard.
At the beginning of your shift, you need to view the high-priority open cases and to move them to one queue.
What should you do first?
A. Perform an Advanced Find.
B. Perform a Global Search.
C. Apply a hierarchal view.
D. Apply a global filter.
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