Valid MB2-718 Microsoft Dynamics 365 for Customer Service exam question | 2018

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Share some MCSE MB2-718 exam questions and answers below.
You plan to create surveys for a multinational company that manages hotels. You must create a unique survey for each hotel location.

Which statement is true?

A. You can capture up to 10,000 survey responses per day.

B. You can store unlimited survey responses over time.

C. You can publish a maximum of 200 surveys.

D. All surveys must use the same theme.

Answer: C

You need to implement Microsoft Power Bl to analyze and visualize data. Which two actions can you perform? Each correct answer presents a complete solution.

A. Use iframes to display content

B. Implement custom visualizations.

C. Use a file that is stored in Microsoft OneDrive as a data source.

D. Display the most recent version of the data always.

Answer: A,D

You implement the Unified Service Desk (USD). You plan to implement a window navigation rule.

Which two statements are true? Each answer represents a complete solution.

A. You must populate the form and entity or URL fields for specific rules.

B. Rules are evaluated based on the order number,

C. You must use the display name to reference the entity in the rule.

D. You must configure default rules so that they are evaluated first

Answer: B, D

Your organization plans to use Voice of the Customer to send surveys to select groups of customers. You need to customize branding colors and logos for the surveys. What should you do?

A. Modify Voice of the Customer survey themes.

B. Configure system settings.

C. Modify Microsoft Dynamics 365 themes.

D. Update Voice of the Customer piped data.

Answer: D

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