Microsoft MB2-714 available exam questions | Certpark

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Share some Microsoft Specialist exams for Microsoft Dynamics CRM MB2-714 exam questions and answers below.
You plan to create a service activity.

You need to identify which resources can be added to the service activity.

What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution,

A. a user

B. a territory

C. a business unit

D. a facility

Answer: A

You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements:

? Provides customer service representatives with a pop-up window initiated by the phone system

? Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM

Which technology should you include in the recommendation?

A. the interactive service hub

B. FieldOne

C. Microsoft Parature

D. Unified Service Desk

Answer: B

Your Dynamics CRM organization uses the interactive service hub.

You need to identify which security role must be assigned to you before you can create a new interactive dashboard.

What are two possible security roles that will achieve the goal? Each correct answer presents a complete solution.

A. Activity Feeds

B. System Administrator

C. System Customizer

D. Customer Service Manager

Answer: C

You need to ensure that all of the resources for a scheduling activity are from the same site. What should you use?

A. a selection rule

B. a resource group

C. a service level agreement (SLA)

D. a field security profile

Answer: C

You plan to create a service activity. You need to identify which types of participant can have defined work hours. Which two participant types should you identify? Each correct answer presents a complete solution.

A. resource group

B. site

C. user

D. equipment

Answer: BC

You plan to create a service activity. You need to identify which types of participant can have defined work hours.

Which two participant types should you identify? Each correct answer presents a complete solution.

A. resource group

B. site

C. user

D. equipment

Answer: BC

You implement Unified Service Desk in your Dynamics CRM organization.

You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked.

What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.

A. forms

B. action calls

C. scriptlets

D. Window navigation rules

Answer: AB

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